From long-established businesses to new start-ups, maintaining and expanding your business is a time-consuming and often stressful occupation. If you have the drive and commitment to your business as well as a good head on your shoulders and a sensible budget for the company, you have all the necessary starting ingredients for the future. Unfortunately, it can be a little harder to practically set this plan in motion, particularly if you are busy providing your own services to your client base.
So, what can be done to help streamline the organisation within your business, such that you can easily see a growth in your customer base as well as a growth in company profits over the course of the year? It is important that you look into all areas of your business and see where you can improve and where – perhaps – you could use a little external help.
Services You Provide
This is where your experience and knowledge will shine through. It is likely that you will spend the bulk of company time working on and providing an effective service to your clients and rightly so. It is important that you continue to provide a first class service as it is what keeps your customers coming back. You will want to have established procedures for all services so that any newcomers to your team can easily pick up the way in which your business works.
Client Communication and Feedback
Your clients drive your business forward; indefinitely. By listening to feedback provided by clients, you learn what is working well for them, what they may be unsure about and what you can also potentially improve upon. Having a feedback or rating system for your company such as having a Yelp or Google+ profile will help you to see what clients need from you as a business and how you can better serve your clients. Good ratings and reviews are also more likely to attract more clients to your business, so frequent communication with clients and getting feedback from them is essential to the growth of your business.
Accounting and Budget
Any business owner worth their salt knows that they need an experienced accountant to help them behind the scenes. While you may have some experience in accounting in your own right; keeping on top of all purchases, bills, invoices, client transactions etc. can be incredibly stressful, especially if you are doing all that in addition to the service you provide to clients. It is not a failure on your part as a business owner if you delegate this work to a hired accountant. More experienced accountants can also provide professional assistance on budgeting, thus reducing the cost of your bills.
Most, if not all, modern businesses have a company website where they inform potential clients of the services they provide, the areas they cover and any additional information which may be relevant. Ensuring that your company website is kept coherent and up to date is essential. Many potential clients will be looking at that website now and in the future as a means of finding out whether or not yours is the service they need. If your services are lacking or if your content is unrelated or unclear, it can easily put clients off.
Marketing and advertising campaigns help to increase your client reach. It allows your business to reach out to potential customers through traditional and conventional means and can garner interest from both new and existing clients. It is essential that you ask for assistance from a professional campaign manager as they will be able to tap into the client market in many different ways; all beneficial for your business.
There are companies that specialise in business management who will help you to run your own business more effectively. You can also outsource certain areas of your company – such as social media managing, IT security and telemarketing – to other professionals in order to free up a little more of your own time.
Businesses take a lot of time and effort in order to work, but that doesn’t mean you should carry the weight of the entire business on your shoulders alone. An even distribution of responsibilities will help you to focus on growing your business as a whole and will reduce the chance of human error throwing a spanner into the works. No man is an island, so why should your business be any different?
Article provided by Mike James, an independent content writer in the property industry – working together with Kent-based database specialist Selectabase, who were consulted over the information in this post.